Purple IT Ltd Service Contract
Where the content states: “We” or “Us” or “Our” includes Purple IT Ltd or any party acting on Purple IT Ltd’s implicit instructions. “You” or “Your” or “Reseller” or “client” or “customer” includes the person purchasing the services and/or any party acting on the customer’s instructions. “Member” includes the purchaser of services and/or any party acting on the purchaser’s instructions. “The Registrant” includes the person applying for a domain name or any party acting on the Registrant’s instructions. “The Registry” refers to the relevant domain names Registry. “Server” means the computer server equipment in connection with the provision of the Services. “Web Site” means the area on the Server allocated by us to you for use by you as a site on the Internet. “TOS” includes this agreement. Purple IT Ltd reserves the right to modify this policy at any time, effective immediately upon posting of the modification to this URL: https://www.purpleit.com/terms-of-services/. In consideration of the mutual covenants herein, the parties agree to the following, which shall apply during the term of this agreement. By using any portion of Purple IT Ltd’s service, you are agreeing to this service agreement on this document entirely.
This document is the contract between You and Purple IT Ltd.
Immediately upon successful payment you will receive an automated receipt from our systems. Please print and retain a copy of this and keep it in a safe place for future reference.
Your unique customer username will be on this receipt and should be used for any inquiries to Purple IT Ltd.
Please note that we aim to deliver all goods as soon as signup is complete. If we are unable to adhere to this, you will be informed via email or telephone or both. Payment will be deducted when services are delivered.
Delivery of Services
All orders are delivered electronically via email. If you have any questions about your order, please contact us at sales@purpleit.com.
Our trading hours are 365 Days a Year, 24/7. Normally we will respond within 1 hour of receiving your inquiry.
The services available on this site are subject to both export and import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country.
We will not add charges to customers using either VISA or Mastercard card schemes. The final price will be the same regardless of payment method.
Refund Policy
If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 days period.
Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Purple IT Ltd through other companies.
No refunds are provided for VPS or Dedicated servers under any circumstances.
No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.
Credit on your account cannot be refunded and must be used for purchases and renewals.
Setup fees are non-refundable.
Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 days money back guarantee.
Any funds sent to Purple IT Ltd which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.
SLA Conditions
If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.
Any planned maintenance work is except from this guarantee and will be ignored. Dedicated servers currently have no SLA.
Uptime level is calculated by our status page and monitors only.
Free Domain Conditions
A free domain name will be registered for you with premium hosting package when you will pay yearly.
Only one domain will be registered free of charge per account.
Minimum hosting term of 3 months, after which you will be free to transfer the domain to another host should you wish. The domain also may not be transferred to another client during this time.
If you cancel your hosting before the 3 month paid period Purple IT Ltd reserve the right to cancel or resell your domain.
Web Hosting
These Terms of Service and Acceptable Use Policies (“Terms and Policies”) are an essential part of your relationship with Purple IT Ltd. By using your Purple IT Ltd account, you agree to all of the Terms and Policies set out in this document.
General Terms and Policies
The Service is provided to authorized persons or organizations (referred to in this document as “Subscriber” or “you”). Any use of the service is subject to any restrictions listed below. By using the Service, you agree to be bound by all of these Terms and Policies. If you do not agree to be bound by these Terms and Policies, you must cancel your account immediately and may not thereafter use or attempt to use the Service.
Coverage – If you are an individual Subscriber, these Terms and Policies apply to all persons who gain access through your account. If you are a commercial Subscriber, these Terms and Policies apply to all your employees, agents and/or customers. In either instance, a violation of these Terms and Policies by anyone using your account will be treated as a violation by you.
Prices and Charges – Purple IT Ltd provides the use of cPanel and domain control panels to you free of charge, but if through misuse or through abuse on your part we incur any charges, we reserve the right to pass these charges on to you.
Term – The Service is provided to you for as long as you wish to use it, however we withhold the right to terminate the service if you use it in a way that violates the terms of use.
Backups – Purple IT Ltd take daily backup and backups are not guaranteed. These backups are strictly for our own use in-case of a server failure. Purple IT Ltd recommends that clients backup their data to their personal computers or storage servers. Clients are responsible for their own data. We do charge $10/one time for backup restoration.
Suspended or Terminated Account Backups – If you need backup for suspended account, you need to pay $20/one time fee. We keep terminated account backup for 13 days only. The restoration fee is $20/one time depend on the backup availability. Note: We do not provide any guarantee on terminated account backup.
Grounds for Suspension and Termination
You agree to comply with these Terms and Policies. Any violation of either these Terms and Policies or the other rules, regulations or policies noted above may serve as cause for Purple IT Ltd to suspend or terminate your account. You agree that Purple IT Ltd has the right, with or without notice, to suspend or terminate your account upon the first or subsequent occurrence of any of the following
- Using the Service in a way, which constitutes violation of any applicable statute, law, court order, tariff, regulation, or treaty (including, but not limited to, intellectual property, communications, privacy, criminal and international law)
- Hosting websites dedicated to pornography or adult content.
- Using the Service in a manner intended to abuse or violate the privacy or property rights of others, including but not limited to sending of unsolicited bulk e-mail (“spamming”); this ground for suspension or termination is separate from and in addition to the fees which will result from such activity. You agree to pay a clean up fee of $50 per hour if any of our server IP addresses appear on a blacklist as a result of spam from your account.
- Using your hosting as a file or image hosting service.
- Using the Service in an attempt to break security, or so as to actually break security of any computer network (including the Service itself), or to access an account, message, or file which does not belong to you.
- Using your account as a backup service. All files must be part of your website and must be linked to from your account. Dedicated server clients are exempt from this.
- Using the Service in such a way as to forge or misrepresent headers, addresses, or other identification in electronic mail or websites, or using any other method to disguise the sender’s identity or location. This includes the hosting of Proxy Server applications.
- Uploading, linking to or storing warez, cracks or other pirated software.
- Assisting in or directly distributing copyrighted material.
- Excessively using the Service in such a way as to limit the bandwidth available to others.
- Providing fake or incomplete contact details, including name, postal address and telephone number.
- Using the Service to operate server programs, including, but not limited to mail servers, IRC servers, game servers, ftp servers, Web servers, or streaming audio/video servers.
- Using the Service for unauthorized relays through any third party systems.
- Attempting, in any way, to interfere with or deny service to any user or any host on the Internet.
- Performing a chargeback on any transactions past or present will result in account suspension until resolved. If a chargeback is issued we reserve the right to remove your account any deny any future business.
- Using the Service for mail bombing, which includes any instance where multiple messages are sent to a specific destination with the intent to render the recipient and/or the electronic system serving that recipient dysfunctional
Cancellation Policy
Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press ‘Request Cancellation’. You must then complete and submit the form.
Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form.
It is your responsibility to ensure any paypal subscriptions you have setup are cancelled.
No other forms of cancellation are accepted.
Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.
Dedicated server cancellations must be submitted a minimum of 15 days prior to the renewal date or you may be charged for the next billing period.
Amendments
These Terms and Policies may be amended in any respect at any time by Purple IT Ltd upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of the Service to Purple IT Ltd